P.O. Box 219
Garrisonville Road
Garrisonville, VA 22463
 

 

 

How soon will the order be delivered?

Priority USPS shipping takes 1-3 business days. You should have received a tracking number via email, please contact us if you haven’t received it within 24h after placing the order.

Where is the order sent from?

The order is sent from our warehouse in Virginia.

What is the shipping cost?

Orders over $50 ship for free. You can select USPS Priority 1-3 Day for $5 or USPS First Class 2-5 day for $2.50.

Orders over $50 ship for free. You can select USPS Priority 1-3 Day for $5 or USPS First Class 2-5 day for $2.50.

What payment solutions do you have?

We use Stripe for credit card processing and we also offer Paypal, Google Pay, Apple Pay or Afterpay.

We use Stripe for credit card processing and we also offer Paypal, Google Pay, Apple Pay or Afterpay.

What happens if I have a change of mind?

You can return the products according to the Right of Withdrawal. You have to give notice that you will use the Right of Withdrawal within 14 days after receiving the order, and return the products within 14 days after giving us notice. 

  • The products needs to be in the original packaging (in same condition as you received it)
  • You will have your refund within 2-14 business days after we have received the returned product(s)

Read more about the Return & Refund Policy

How can I reach you?

You can contact us by using the contact form or send us an email at support@virena.us

We are happy to help!